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Warranty & Return Policy
Learn about Second Shot Airsoft’s warranty and return policy, including our 30-day limited warranty on select products and easy 14-day return process for unused items. We're committed to hassle-free service and customer satisfaction.
At Second Shot Airsoft, we stand behind the quality of every product we sell. Your satisfaction is our priority, and we’re here to help with any issues you may encounter.
Warranty Policy
Coverage:
Most new airsoft guns sold by Second Shot Airsoft come with a 30-day limited warranty against manufacturer defects, unless otherwise stated on the product page.
What’s Covered:
- Manufacturer defects (e.g., internal component failure, faulty wiring, non-functioning triggers or gearboxes)
- Defective parts or materials upon arrival
- Items that fail under normal, intended use
What’s Not Covered:
- User damage or misuse (e.g., dropping the item, improper disassembly, using incorrect BBs or batteries)
- Normal wear and tear
- Modification or upgrades performed after delivery
- External cosmetic damage caused after delivery
- Used or refurbished items (unless otherwise noted)
How to Make a Warranty Claim:
- Contact us at secondshotairsoft@gmail.com with your order number, a description of the issue, and clear photos or video.
- We’ll guide you through the troubleshooting process or issue a return authorization if necessary.
- If approved, we’ll repair, replace, or refund the item at our discretion.
Returns & Exchanges
We want you to be happy with your purchase. If you’re not satisfied, here’s how to return or exchange an item:
Return Window:
- Unused items in original packaging may be returned within 14 days of delivery for a refund or exchange.
Conditions:
- Item must be in new, unused condition
- All original packaging, manuals, and accessories must be included
- A 10–15% restocking fee may apply on non-defective returns
- Return shipping costs are the responsibility of the customer (unless the item was defective or incorrect)
How to Start a Return:
Email us at Secondshotairsoft@gmail.com with your order number and reason for return. We’ll respond within 1–2 business days with instructions.
Non-Returnable Items
- Used, damaged, or modified products
- Custom or special-order items
- Batteries, BBs, gas, or lubricants
- Clearance or final-sale products
Shipping Damage or Wrong Item?
Please notify us within 3 days of delivery if your item arrives damaged or incorrect. Include photos of the packaging and product so we can resolve the issue quickly.
Questions?
Reach out to us at secondshotairsoft@gmail.com — we’re here to help!
